Shipping & Returns
Shipping
We ship from Japan to the United States, the United Kingdom and 19 European countries. Shipping is free on orders of ¥150,000 or more (approx. $1,000 / £790 / €920); orders below that ship at a ¥15,000 flat rate (approx. $99 / £79 / €92). Each rug is carefully rolled and wrapped. Orders are dispatched within 3 to 5 business days, then take 7 to 15 business days in transit. Every order ships with tracking. Import duties and taxes may apply in your country; please contact us before ordering for details.
Returns
For a change of mind, contact us within 30 days of delivery. Items must be unused, in original condition and in original packaging. Return shipping is paid by the customer and can be expensive from outside Japan, so please ask us about size or colour before you order. If your rug arrives damaged, defective or not as ordered, contact us with photos within 30 days of delivery: we pay for the return and send a replacement or a full refund.
Shipping & Delivery · Returns & Refunds