To add your discount code, go to the checkout. Here you will find a heading called "Your cart". Under the information about the carpet and the price, there is a field that says "Add discount code". Click on the field to open it. Enter your code in the field and click on "Apply". Once you have added the discount code, you will see that the discount has been deducted from the total amount.

Rest assured that all the carpets displayed on our website are readily available and can be delivered to you promptly. Our delivery timeline in the Japan typically ranges from 3-5 working days. Upon checkout, you will receive an accurate estimate of your delivery time.

Please note: Delivery times may be longer during peak periods, such as Black Friday and holidays.

Yes, we are more than happy to manually apply the discount code to your order. If the discount code was valid, please send it to our Customer Service along with your order number.

We are pleased to offer you a variety of shipping options, including at least one that is completely free of charge. To make the process smoother for you, we have made sure that you will have access to accurate pricing and a wide range of freight choices at the checkout.

All customs- and duty fees are covered by Ruginza.

No. Since we sell exclusively online there is no boutique or showroom where you can inspect our carpets before buying them.

Our customer service is always ready to answer your questions if you require any extra advice regarding colours, materials, additional pictures or anything else.

You have 30 days purchase on approval when ordering from us, and can return the carpet if it doesn't meet your expectations - no questions asked.